Albor Support
Your system, always backed up.
When we ship your project we don't disappear. You get an assistant that answers instantly, tickets you can track, and a team behind it when you need one.
- First month included
- 24–72 h response
- Per-client portal
How it works
From question to solution, no runaround.
Ask the assistant
Our assistant answers how-to questions instantly, 24/7, and helps you put the ticket together.
Open a ticket
When needed, you open a ticket with the details. It's logged with all the info neatly in one place.
We triage and work it
We check if it's a bug, a question or a change. We tell you if it's covered by your plan or needs a quote, and we solve it.
We tell you when it's done
You track the ticket status in your portal and get an email at every step, until it's resolved.
First month
Your first month is included.
After we ship your system you get 30 days of Launch Care: we fix bugs, answer how-to questions and make minor tweaks, at no cost. It's the window to get everything just right.
It doesn't cover new features or scope changes — those are quoted separately.
Support plans
After the first month, you pick a plan.
Monthly, cancel anytime. Prices to be confirmed based on your system.
Care
For small businesses.
- 24/7 assistant + tickets
- 48–72 h response
- Bugs and how-to questions included
- Minor tweaks (monthly bucket)
- Quarterly review
Growth
For daily, hands-on use.
- Everything in Care
- 24–48 h response
- More tickets and hours bucket
- Monthly review
- Priority over Care
Priority
For mission-critical ops.
- Everything in Growth
- Same-day response
- Monitoring and uptime
- Direct priority channel
- Continuous improvements
Clear rules
What's included and what's billed separately.
Included in your plan
- Bugs in what we shipped (within warranty or plan)
- How-to questions and guidance
- Minor tweaks (use plan hours)
- System monitoring and uptime
Quoted separately
- New features
- New integrations or automations
- Redesigns or big scope changes
- Migrations or new projects
For big changes we send a quote to approve before we start. No surprises.
FAQ
What almost everyone asks.
It's your support request. You open it from your portal (or by email), we triage it, and you track it until it's resolved.
No. If something we shipped breaks within your plan or warranty, we fix it at no cost.
We estimate it and send a quote to approve before we start. Only then do we begin.
Depends on your plan: from 48–72 h on Care to same-day on Priority. Your first month gets Growth-level priority.
The first 30 days are included. After that you pick a monthly plan or pay per one-off ticket.
You get an email on every ticket status change, and see the full history in your portal.
Need a hand?
Ask the assistant now, or open a ticket and we'll take it from there.
Already a client?
You'll log in with your account to see your plan, open tickets and follow every step in one place.